The enquiry that went cold.
Someone messages at 8pm. You're mid-class, then it's bed, then it's tomorrow. By then they've booked down the road. The fastest reply wins, and right now it isn't you.
Done-for-you · Australia-wide
Stop the revenue leak.
Most owners aren't short on leads — they're losing the ones they've got. RebooqAI runs the follow-up and reactivation that keep gyms, studios and spas full, so no enquiry goes cold and no member is forgotten — without any extra workload.
No lock-in · live in 14 days · works on top of the booking system you already use.
Mindbody · Glofox · Hapana · WellnessLiving · Fresha — or whatever CRM you already run · APP-compliant · for boutique gyms, studios & spas
The leak
You're not short on leads. You're losing the ones you already won.
People are finding you, enquiring, walking through the door. Then the quiet leak starts.
The member who drifted off.
Three times a week, then once, then gone. Nobody noticed they'd gone quiet. You paid to win that member, and they left without ever getting what they came for.
The empty spot you can't get back.
An empty reformer in a class. An empty treatment room when a facial client doesn't show. That slot's revenue is gone for good, and you were too busy to chase the booking.
None of this is a lead problem. It's a follow-up problem — the one thing a busy owner can't do consistently, because you're on the floor, not in the inbox.
The fix
The follow-up you know you should be doing — done for you.
RebooqAI sets up and runs it all: instant replies to every enquiry, booking straight into your calendar, and personal check-ins that reach members who've gone quiet. It runs on top of the software you already use, every message sounds like you, and you stay in control.
Most agencies chase new leads and stop there. RebooqAI works both ends — catching every enquiry and reaching the members who've gone quiet — so nothing and no one slips through.
And when no one slips through, the people who walk through your doors actually stay long enough to get the result they came for. Kept members aren't just recovered revenue. They're people who succeed.
How it works
Live in 14 days. Then it just runs.
- 1
We find the leaks.
Your free Business Revenue-Leak Audit walks your customer journey, pinpoints exactly where revenue is slipping away — unanswered enquiries, missed bookings, drifting members — and shows you how each gap gets closed. Most owners have never had this mapped before.
- 2
We build it around you.
We set it up on your existing software, write the messages in your voice, and connect your calendar, email and SMS. Nothing for you to learn.
- 3
We go live and tune it.
Within 14 days you're live. We watch the first fortnight closely and refine as real people flow through — then keep tuning each month so results climb.
What you get
Everything set up, run and maintained — so nothing slips through.
Instant reply, everywhere.
Every enquiry — website, social DM, even a missed call — gets a warm, on-brand response in seconds, 24/7. Prospects hear back before they've clicked a competitor, and nothing sits unseen in a folder.
Quiet and lapsed members nudged back.
Anyone who's drifted off or gone quiet gets a warm, personal-feeling check-in — not a random blast — giving them a reason to come back before they're gone for good.
Your evenings back.
The chasing happens without you. No more answering DMs at 10pm. Each month, one plain-English report shows what was recovered: enquiries answered, members nudged back, hours saved.
Every message goes out with your approval and sounds like you. Nothing is left to memory.
What the research says
What the research says you're losing.
Here's what independent industry data says is happening in businesses like yours. Your audit then shows you where it's happening in yours.
1 in 5
members a year
Even the best studios lose this many; the average is closer to 1 in 3, and ~30% of new members quit within 90 days. Winning a replacement costs 5–7× more than keeping them.
Health & Fitness Association, 2025
23% → 14–17%
no-show rate
Automated reminders cut no-shows roughly this much: several recovered slots a week.
American Journal of Medicine
~42 hours
average reply time
The average business's reply time to a new enquiry, and nearly a quarter never reply at all. The first to respond usually wins.
Harvard Business Review
70% vs 30%
rebook rate
Prebooked clients return about 70% of the time versus 30% who don't, yet most businesses rebook only ~10% within a day.
Zenoti, 2025
Testimonials
Client results coming soon.
About
I don't come from marketing. I come from health. And I've been the member who drifted.
I've been a gym member most of my adult life and a regular at my spa, so I know this from the inside. I've had stretches where I stopped showing up for weeks. Still paying, just busy. Nobody ever reached out. And I know how it feels when a place gets it right: they remember you, book your next visit before you leave, make coming back effortless. That's the whole difference between a business that keeps people and one that quietly loses them.
I'm Bukola, founder of RebooqAI. My background is in health, as a pharmacist with a Masters in Public Health, and I published research on how technology keeps people engaged with their health goals. So I've spent a long time on one question: why do people start something good for their health, then drift away from it? That's the same question behind why your members stop showing up. I don't look at your business like a marketer chasing leads. I look at it like someone who understands what keeps people coming back.
And I fix both ends of the leak: the new enquiry nobody answers fast enough, and the member nobody checks on before they drift. You're not ignoring those members on purpose. You're teaching, treating, running the floor, with no time to notice who's slipping. It isn't a lead problem. It's a follow-up problem, and it's fixable.
I've also spent years as a business analyst for large organisations, finding where they leak and building the fix. Your free audit is exactly that, scaled down to your studio or spa. I take on only a handful of businesses at a time, so every system is built and run properly. If yours is busy but leaking, that's what I'm here to fix, and the first step costs you nothing.
Plans
Three ways to work together — built to grow with you.
Every plan runs on top of the tools you already use. They differ in how much of the journey we cover. We'll recommend the right fit at your audit; most land on Retain.
The essentials
Recover
For gyms, studios and spas plugging the single channel that leaks most: the missed call.
- Missed-call text-back, 24/7 — every call that rings out gets an instant text, so the enquiry doesn't walk
- Appointment booking — the missed-call text-back carries the SMS conversation far enough to book the trial, tour or treatment straight into your calendar, without you touching the phone
- Gentle win-back — a scheduled nudge to members who've gone quiet
- Monthly snapshot — enquiries answered, calls rescued, people nudged back
Stops the leak you can see — from day one.
Retain
Everything in Recover, plus every channel covered.
- Instant reply on your website and one social (Instagram or Facebook), 24/7 — answered in seconds, on top of your missed-call text-back
- 24/7 chat assistant — on your website and social, it answers your most-asked questions and carries the whole conversation through to a booking in your calendar, even at 11pm
- Full reporting + monthly strategy call, with monthly tuning
Your busiest channels covered — so enquiries get answered wherever most of them land.
The full partner
Rebooq
The premium, fully hands-off tier — every channel covered, including the phone, with the least to think about. Everything in Retain, plus:
- Instant reply on every channel, 24/7 — website, Instagram, Facebook and missed calls, all covered
- Voice concierge — an AI phone agent that answers the calls you can't, books, reschedules and handles pricing questions
- Managed win-back — your win-back to quiet and dormant members, run and watched for you each month
- Fortnightly optimisation + priority everything
Every channel caught, phone included — running quietly, fully handled for you.
Only a handful of clients at a time. Pricing is tailored to your business and shared at your free audit.
FAQ
Common questions.
It can — but those features sit half-configured because nobody has time to run them. We set them up properly and run them for you. You're not buying another tool; you're getting the one you have, finally working.
The opposite. Every message is in your voice and goes out with your approval. Members feel looked after, not processed.
Nothing to learn, nothing new to log into. We set it up, connect it, and run it. You get a simple monthly report. Busy and non-technical is exactly who this is for.
Yes — handled in line with the Australian Privacy Principles. Your data stays yours, and you approve every message.
No lock-in. We start with a free audit, then a 30-day pilot with a baseline we agree up front and measure together.
You're live in 14 days or your setup fee is refunded. And in month one, every enquiry is answered in under 60 seconds and every lapsing member gets a reactivation sequence — or that month is free.
A chatbot lives on your website and waits. RebooqAI starts with the channel that leaks most — your missed calls — and answers there in seconds, then covers your website and social as you move up. It also brings quiet members back behind the scenes. Every way they reach you, not just a chat window.
You're losing money at both ends.
Enquiries that go cold, and members who drift away quietly — every month, while you're busy running the place.
Your free Business Revenue-Leak Audit shows you exactly where the revenue is leaking and how to close it — so no enquiry goes cold and no member is forgotten. No obligation, no jargon, just a clear picture of what you're losing and how to get it back.
No obligation, no pressure — just a conversation.
Book your Audit
Your Business Revenue-Leak Audit.
A focused 30-minute session to map exactly where your gym, studio or spa is leaking revenue — at both ends — and how to close it.
- Map your customer journey — from first enquiry to long-term member
- Pinpoint your biggest revenue leaks — cold enquiries, no-shows, drifting members
- Show you how each leak gets closed — done for you, on the tools you already use
- Outline the fastest path to recovered revenue
- If it's a fit, we'll talk next steps — no pressure either way
No pressure, no hard sell — just a clear picture of what you're losing.